Who deletes content? The business owner or IT?
Several months ago I wrote a blog about who in the organization actually owns the content, the ‘business owner’ or IT? I read an excellent article today, ‘A Modern Governance Strategy for Data Disposal’ that touched briefly once again on this topic. According to the author, Lorrie Luellig, “What used to be solely the domain of records management and legal departments is now yet another responsibility for IT, as information experts are asked to identify and protect data that has business, legal or regulatory value, while facilitating the defensible disposal (i.e., deletion) of everything else. This is a critical task—the elimination of “data debris” can have a dramatic impact on compliance, corporate risk and the bottom line.”
According to Ms. Luellig, “At the 2012 Compliance, Governance and Oversight Counsel (CGOC) Summit, a survey of corporate CIOs and general counsels found that, typically, 1 percent of corporate information is on litigation hold, 5 percent is in a records-retention category and 25 percent has current business value. This means that approximately 69 percent of the data most organizations keep can—and should—be deleted.”
The bottom line of course is if organizations can delete 69% of their data, not only does storage go down, but information workers can find relevant information more quickly, and business processes that focus on records management, compliance, etc. can be improved.
She continues to offer several practical suggestions, although some not easy to implement, to address this problem, primarily by improving internal communications, and implementing policies that determine the guidelines for keeping or removing data. It is an excellent article, definitely worth reading.
My point though is who in your organization is responsible for deleting content? The multiple stakeholders or IT?