You Already Have a Digital Workplace, Unless You are Using Paper and Pencils
The digital workplace, as touted by analysts, advises us to throw out the baby with the bath water. Success has been achieved primarily from large, and I mean large, organizations that have the culture, money, and time to invest in creating an entirely new working environment, and replacing all old technology and applications. For most of us, that’s not an option, and it’s out of our reach financially to create the Google office of the future. The question remains, which problems exactly is the digital workplace trying to solve? As far as I am concerned, it seems to have got a bit off track and appears to be catering to, and pampering, the millennials, who are used to up-to-the-minute technologies outside the workplace, and have high expectations of comfort and perks within it.
The term ‘digital workplace’ has been around for quite a while. In other words it isn’t new. The definition that I prefer is, “The digital workplace is the collection of all of the digital tools provided by an organization to allow its employees to do their jobs” (Digital Workplace Group). Why do I like it? Because it is logical, straightforward, and achievable. You already have a digital workplace, unless you are using paper and pencils. Having said that, what can you do to improve your existing digital workplace, provide useful tools for your staff, facilitate processes, generate value, and deliver a solid return on investment?
There is value in the digital workplace, and real value that can be achieved.
It depends on organizational priorities and the analysis of bottlenecks and stumbling blocks that prevent staff from working efficiently and effectively. One of the biggest challenges facing all organizations is individuals’ inability to find what they are looking for at the unique point in time that they need it. Since we specialize in managing unstructured and semi-structured content, as far as we can tell, content is often either not being managed or is being badly managed. Plainly put, we automatically generate multi-term metadata – so eliminate end user tagging, we auto-classify content, regardless of repository or platform – so there are no misplaced or mistagged files, and we manage the content through one or more taxonomies – so one tool to manage all enterprise content.
What does that mean from a business point of view? Oops, what does that mean from the digital workplace point of view? We can extract intelligent content in context – not by keywords, not by proximity, not by semantics. It means search is transformed into concept-based searching, records can be semi-automatically managed throughout their life cycle, data breaches are eliminated, secure collaboration is enabled, text analytics can be used to identify risk and value, and information governance and compliance are automated so remove the end user from the processes. No end-user training, managed by subject-matter experts, deployed in weeks not months. Who does it impact positively? Everyone.