Marketing Hype or Business Value?
The Smart Content Framework™ was a result of in-depth analysis of our clients’ business challenges and how they deployed our technologies to solve those challenges. Since our technologies are flexible, our clients were the ones that suggested other applications and uses and in some cases told us after the fact. We then took those suggestions, and as a result an information governance framework became clearly apparent. Based on real client successes and deployments we have integrated our technology approach with the Smart Content Framework™ to provide the building blocks with the objective of harnessing the value of unstructured content and deliver the ability to extend the technologies to address not only search, but records management, compliance, and privacy.
The building blocks start at the ground level with building block one Metadata and the development of an enterprise metadata repository. From this all building blocks use the repository to enable the ability to capture and manage unstructured content to improve a wide range of business processes. The US Army Records Management and Declassification Agency was facing this challenge and managed to solve it.
The second building block is Insight. Sometimes referred to as ‘findability’, this goes far beyond and finds the gold nuggets of content that end users are actually looking for. A good example is our NASA Safety Center case study.
Our third building block is Governance which an organization must determine the business processes and then assess how technologies can simplify the processes and user interaction to achieve the objectives. Ultimately this is exactly what the US Army Medical Command (MEDCOM) is planning to do.
This leads us to Policy, our fourth building block which is the actual deployment of the information governance framework. Typical of our clients, OppenheimerFunds was looking for a solution to not only improve search but to drive policies in SharePoint 2010.
Privacy, our fifth building block deals with the ability to find unknown data/confidential content and secure it from unauthorized use. The US Air Force Medical Service are extensive users of this feature and has improved compliance and mitigated the risk of data exposures.
Our sixth building block is Enterprise 2.0 and deals with the question chaos or control in social networking, collaboration, and social networking content. DAI is currently deploying social networking and tagging tools within their enterprise and is looking to harness the subjective comments, language and metadata and align it with organizational structure deployed via conceptClassifier.
In future blogs we will go into more depth about the Smart Content Framework™ and the building blocks.
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