The Challenge of Cloud – Information Governance
Information governance is always a slippery slope regardless if on-premise, the cloud, or in a hybrid environment. In a recent AIIM study, “Information governance – records, risks and retention in the litigation age, it highlights the fact that senior management is ignoring the risks. The study found that 31% admitted their inferior electronic records keeping is causing problems with regulators and auditors, while 14% said they were incurring fines or bad publicity due to bad handling of information.”
Although those statistics aren’t necessarily shocking, the impact of these issues, particularly financial, are significant. If we look at the broad spectrum of organizational information governance I am quite sure there are issues that remain untackled.
In the same study almost all respondents would not use the cloud for managing records (good decision). So where is the problem? Actually information governance is internal and with the cloud spills over to external challenges. The cloud just adds another dimension. What we typically find is that most organizations do have a problem with information governance, internally. The AIIM study attributes one cause as a lack of training, “only 16% regularly train all staff while 31% do no training at all.” Ok, so we are continually going in circles where the ‘fault’ so to speak is on the end user.
We do address this problem. Other software applications also address the problem of information governance. Our solution can automatically declare a record and eliminate any end user tagging, helping to ensure that records are declared and processed without user involvement (unless the organization chooses to grant that authority). In this scenario, records never reach the cloud.
What’s your approach?