Search Costs

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Ok Time's Up – You Spent More than 4 Minutes Searching

A little known statistic that I happened to run across from an IDC paper is that knowledge workers expect to find the information they are seeking within 4 minutes. The accompanying statistics indicated that if a knowledge worker could not find the information they:

  • Recreated it
  • Used older content assets
  • Interrupted a co-worker
  • Started without the information
  • Didn’t start

All very unproductive and organizationally costly options.…

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Concept Searching