March 21, 2014
The DoD and military face unique challenges. The impact of budget constraints and the push for modernization and cloud use can’t be ignored. Technology continues to improve while siloed repositories, lack of information transparency, and inadequate security continue to hamper success. Achieving interoperability requires a cultural change as well as the introduction of technologies that are fundamental in achieving the full potential of transformation.
Concept Searching delivers an enterprise framework to mitigate risk, automate processes, securely manage information, ensure privacy, and address compliance issues, enabling enterprise information governance. This is accomplished at a basic level with the ability to transparently tag content, classify it to organizational taxonomies, preserve and protect information through the automatic identification of records and privacy data, and act as a migration tool in any environment.
Concept Searching technologies serve multiple purposes and are platform independent. The end result is a metadata framework that provides flexibility, and enables an organization to implement governance policies and operations incrementally, with each step directly correlated to mission value.Core Technology Technology Benefits
Deployed on the Microsoft and AWS government clouds, on the NIPR and SIPR and DISA networks, and FedRAMP compliant. Available on GSA Schedule 70, and SEWP IV contract vehicles, and holds a Current CON with the US Army and an ATO with the Air Force.RMDA Case Study
The rate at which technology advancements are being made means that federal agencies that lack the agility to embrace the advances at an equal rate are being left behind. Typically these entities have not kept up with technology capabilities. Challenges embedded in the institutional culture, a cumbersome regulatory and acquisition environment, and legacy applications that require modernization have contributed to the problem. The explosion of unstructured content, the increase in security breaches, the mandate for transitioning to the cloud, stagnant records management practices that continue unabated, increased FOIA and eDiscovery, and to some extent retiring baby boomers, all present ongoing challenges to the government.
Lack of Information Transparency (FOIA and eDiscovery)
Noncompliance with Records Management Policies
Increasing Volume of Data Exposure Events
At a basic level, noncompliance with records management policies, lack of metadata for improving search, and increasing volumes of data exposure events are directly related to insufficient metadata. The limiting factor in all these scenarios is the human element, as it relates to behavior and training.
The fundamental technology problems that can improve the performance of the organization as a whole are addressed via Concept Searching product platforms. The challenges solved include:
At the crux of all these applications and business process bottlenecks is metadata. The elimination of human metadata tagging, replaced with the automatic generation of multi-term semantic metadata, auto-classification, and taxonomy tools, enormous amounts of time and resources can be saved and allocated to moving the organization forward.
The CIO or CTO in any industry faces both strategic and tactical challenges. In intelligence and military agencies, the responsibilities are broad and challenging. The strategic challenges must be carefully addressed with a focus on the impact at a tactical level. Budgetary constraints can change the priorities, and force a ‘pick and choose’ philosophy to improve performance. One of the key differentiators in the Concept Searching platforms is the re-usability of the core technologies to solve multiple content management and business process challenges. This provides cost benefits in terms of the elimination of separate solutions to address key application challenges, a reduction in staff to implement and maintain the applications, and transparent usability from the end user perspective. The flexibility of the intelligent metadata enabled solutions can address search, FOIA and eDiscovery, records management, eliminate data privacy and data breaches, provide intelligent migration, social media applications, text analytics capabilities, and over all content management. The ability to leverage the existing infrastructure to improve these challenges assists the CIO/CTO in addressing multiple issues. An additional key component in the Concept Searching platforms is the ability to deploy in an on-premise environment, cloud, or hybrid environment.
The management of knowledge is a significant and ongoing task for knowledge managers, librarians, or taxonomy specialists. With content continually in a state of flux, the management of knowledge uses a multidimensional approach that must capture, make available, share, and maximize the value of content, to achieve organizational knowledge. Managed effectively, it leverages content assets as well as captures intellectual assets, that ultimately drives innovation. Using conceptTaxonomyManager, a core component in all platforms, the development and management of taxonomies was designed for subject-matter experts and provides an easy-to-use interactive interface. The product provides a rule-based engine that eliminates the need for training sets and highly specialized human resources, that is unique to conceptTaxonomyManager. Other unique features in the product include automatic taxonomy node clue suggestion, dynamic screen updating to immediately see impact of changes in the taxonomy, and document movement feedback to see cause and effect of changes without re-indexing.
End users need to access relevant information to their specific role which not only increases productivity, but also contributes to organizational performance. This can be a challenge as content delivered during the search process must address the needs of each individual user, multiple communities, geographies, locations, who all need information that is only relevant to them. Because of the ability to generate compound term metadata that represents a concept, the ambiguity in search is removed. Eliminating the need for often subjective and erroneous metadata, metadata is automatically generated and classified to the taxonomies, where it can be managed and refined. Working with any search engine, the metadata is fed to the search index to enable concept-based search across the organization. Users no longer need to know ‘how to search’, as the combination of the metadata and taxonomies can return relevant information, or guide them to the information they need. Since the products aggregate content from diverse repositories, users are provided with a holistic view of content regardless of where it resides, based on their access rights.
Regardless of whether you are a SharePoint administrator or a CTO, Concept Searching technologies make the management of your metadata easy. Integrated natively with the SharePoint Term Store, Concept Searching platforms remove the manual processes of metadata management, eliminate end user adoption issues, and align IT with business objectives. Installed quickly and easily, you can start classifying content in a matter of hours. Without a taxonomy expert on staff, the interactive, powerful, yet easy-to-use taxonomy tools can be used by business or IT professionals. Organizations can build an enterprise metadata repository, and provide the re-usable technology to any application that requires the use of metadata.
At any level of government, the organization is highly vulnerable to internal and external data privacy exposures and breaches, where repercussions can be costly. The benefits of the Concept Searching platforms is the ability for the organization to define what is confidential information and should be protected, either internally or externally. Standard descriptors, such as social security number are included in the base platforms. Content that is deemed confidential, is easily added as a rule to address specific organizational requirements. Content containing the vocabulary or descriptors is automatically flagged at creation or ingestion and routed to a secure repository, made unavailable during the search process by unauthorized users, and protected against portability.
In records management, automatic declaration of documents of record, elimination of end user tagging, automatic application of content types, and routing of the document of record to the records management application reduces organizational risk, and improves information lifecycle management. Concept Searching product platforms eliminate end user tagging, automatically declares documents of record, automates document workflow for storage, preservation, access, and usage controls, and automatically enforces protection of the records integrity, throughout the individual document lifecycle, eliminating many of the fundamental obstacles faced by records professionals on a day-to-day basis.
For both eDiscovery and FOIA, professional users all need accurate and rapid access to relevant information. The key is to facilitate the search process, and reduce unproductive queries to try to ‘find’ the relevant information. Since content is automatically tagged with relevant, conceptual metadata, it can be retrieved by specifying concepts or descriptors. A significant advantage is the elimination of complex queries and, through vocabulary normalization, ambiguities are eliminated and related content is identified even though the specific vocabulary wasn’t specified in the query.
Governments can cross global boundaries, as well as within the country. Additional security and compliance mandates are critical to the process of managing the compliance challenges associated with unstructured information. The resources and time drain is enormous when staying current with changing mandates, as well as multinational content asset protection. The value of the Concept Searching platforms is the ability to rapidly develop information governance and compliance rules that can immediately identify any compliance violation at the time of content creation or ingestion. These violations can then be flagged and automatically routed to a repository for disposition.