Technology challenges are forcing financial companies to become more data-centric. Information assets must revolve around meeting the needs of clients. New challenges in security are stretching the capabilities of many financial services enterprises. Technology can no longer be viewed as a cost to be managed down, but as an investment to achieve information governance, information access on demand, and rigid security controls. Concept Searching solves information governance issues with one set of technologies deployed across the enterprise.
Information governance is difficult to achieve and encompasses risk, compliance, records management, and security – all vital operations in a financial services enterprise. Clients expect instantaneous and secure access to highly accurate information, on demand. Concept Searching’s adaptable technology framework was developed to address all these challenges and more. Rapidly deployed, easily managed, and with a measurable ROI.
Are you confident your organization can successfully avoid a data exposure externally or internally?
Is the proactive identification of unknown risk important to you for assessment, prioritization, and resolution?
Do you feel you understand your clients’ requirements, and consistently deliver relevant, timely, and accurate information on demand?
Is the ability to access accurate, up-to-date information through improved search for internal users and clients important to you?
Concept Searching technologies provide the framework to manage unstructured and semi-structured content to address noncompliance, security extraction of granular information for risk analysis, and on-demand information dissemination to address multiple audiences and stakeholders.Technology Benefits
Concept Searching’s technologies deliver solutions that can immediately improve a wide range of applications, such as information search and access, enforcing enterprise policies, identifying noncompliance, and connecting diverse repositories in multiple environments to provide a single view of information.Client Use Cases OppenheimerFunds Webinar
From an enterprise view, financial firms share common challenges, although many can be unique in nature. Specific to the industry, some challenges are outside the control of the organization. Yet dealing with them successfully is key to organizational profitability. To address these challenges the organization itself must proactively envision innovative ways to increase preparedness, and solve the challenges within their control. This needs to be done at the tactical, business process level through a combination of people and technologies. At the heart of many of these challenges is the inability to manage unstructured and semi-structured content in a manner that facilitates, if not solves compliance with regulatory mandates, cyber security and protection of confidential assets, extraction of granular information from fragmented platforms for analysis, and information dissemination through social applications to address multiple audiences and stakeholders.
What are the challenges at a business operational level?
Solving big picture challenges, comes down to executing day-to-day tasks through a combination of people and technology. At the heart of addressing the big picture challenges, financial firms must identify new ways to compete and manage costs. With much of the financial sector upheaval in the past, financial companies must now move forward to innovate and not stagnate.
The fundamental technology problems that impact the performance of the organization as a whole include:
At the crux of all these challenges is metadata. In alignment with the Smart Content Framework™ intelligent metadata enabled solutions can only be achieved through the automatic generation of multi-term metadata, are specific to the various vocabularies and nomenclature of the organization, and serve as the foundation for any application that requires metadata. This enterprise metadata framework is then used to auto-classify content, and manage it through interactive, yet highly sophisticated, industry unique taxonomy tools.
In the finance sector, a move towards innovation is becoming a requirement for success. Any industry faces both strategic and tactical challenges in regard to technology. Strategic challenges must be carefully addressed with a focus on the impact of sustainability at the tactical level. One of the key differentiators in the Concept Searching platforms is the re-usability of the core technologies to solve multiple content management and business process challenges. This provides a cost benefit in terms of eliminating separate solutions to address key application challenges, a reduction in staff to implement and maintain the applications, and transparent usability from the end user perspective. The flexibilty of the intelligent metadata enabled solutions can address search, eDiscovery and litigation support, records management, elimination of data privacy and data breaches, provide intelligent migration, document lifecycle management,social media applications, text analytics capabilities, and overall content management. The ability to leverage the existing infrastructure to improve these challenges assists the executive in addressing multiple issues and the industrialization of processes. An additional key component in the Concept Searching platforms is the ability to deploy in an on-premise environment, cloud, or hybrid environment. This presents the opportunity to transition architectures to next generation capabilities.
Regardless of whether you are a SharePoint Administrator or the CTO, Concept Searching technologies simplifies management of metadata. Integrated natively with the SharePoint Term Store, Concept Searching platforms remove the manual processes of metadata management, eliminates end user adoption issues, and aligns IT with business objectives. Installed quickly and easily, you can start classifying content in a matter of hours. Without a taxonomy expert on staff, the interactive, powerful, yet easy-to-use taxonomy tools can be used by business or IT professionals. Organizations can build an enterprise metadata repository and provide the re-usable technology to improve any application that requires the use of metadata.
In records management automatic declaration of records, elimination of end user tagging, automatic application of content types, and routing of the document of record to the records management application reduces organizational risk, and improves information lifecycle management. Concept Searching product platforms eliminate end user tagging, automates document workflow for storage, preservation, access, and usage controls, and automatically enforces protection of records integrity throughout the individual document lifecycle eliminating many of the fundamental obstacles faced by records professionals on a day-to-day basis.
Legal teams, litigation support, and Human Resource (HR) professionals all need quick, easy, and rapid access to relevant information. The key is to facilitate the search process and reduce unproductive queries to try to ‘find’ the relevant information. HR must also ensure that the organization protects the privacy of all staff and eliminates any exposure that increases the risk of potential litigation. Legal needs to ensure the security of content assets from unauthorized access and portability, before an exposure occurs. Since information is retrieved by identifying concepts the legal or HR professional can eliminate complex queries and through vocabulary normalization, ambiguities are eliminated and related content is identified even though the specific vocabulary wasn’t specified in the query.
Marketing staff provides a pivotal role in the finance sector. Responsibilities vary but the marketing professional may be responsible for sales support, product support, and all phases of launching and deploying new products or services. Using the Concept Searching platforms, concept based search becomes a vital tool to aggregate information either internally or from external sites. Through text analytics, the evaluation of trends and client sentiment can be identified. From an on-going perspective, social strategies can be identified to better engage the audience.
Finance firms often cross global boundaries, and additional security and compliance mandates are critical to the process of managing the compliance challenges associated with unstructured information. Even when they don’t cross global boundaries, organizations in any industry are overwhelmed with regulations and mandates. The drain on resources and time is enormous, making it difficult to stay on top of changing mandates and multinational content asset protection. The value of the Concept Searching platforms is the ability to rapidly develop information governance and compliance rules that can immediately identify any compliance violations at the time of content creation or ingestion. These violations can then be flagged and automatically routed to a repository for disposition.
According to a survey by Pricewaterhouse Coopers, 39% of financial sector respondents have been victims of cyber crime, compared to a cross industry average of 17%. This makes the organization highly vulnerable to internal and external data privacy exposures and breaches, where repercussions can be costly and damage the brand of the organization. The benefit of the Concept Searching platforms is the ability they afford the organization to define what is confidential information and should be protected, either internally or externally. Standard descriptors such as social security numbers, are included in the base product. The value achieved is that content containing the vocabulary or descriptors is automatically flagged at creation or ingestion and routed to a secure repository, made unavailable during the search process by unauthorized users, and protected against portability.
Business and data analysts include any professional with a need to analyze information proactively, to reduce costs and risks, to aid in the determination of unexpected process failures, or to identify new venues for sales and segmentation.
From a text analytics perspective, once the objectives of the project have been defined, the professionals can initially cleanse the content, remove duplicates and content that could and should be deleted, narrowing the content boundaries to reduce the data to be analyzed more manageable and targeted. During the analysis process, information from diverse repositories can be aggregated and concept based search ensures the information retrieved is relevant.
The ability to find and share information, potentially across global locations, in real time, reduces the possibility of error, redundancy in emails, and locates the most current documentation. Effective collaboration and knowledge capture can also deliver benefits to an organization in applications such as project management, awareness of organizational knowledge, employee induction and training, expertise location, communities of interest, collective intelligence, and innovation management. The Concept Searching technologies provide insight into content; grouping similar users, concepts, and content together; identifying people with expertise, and knowledge or interest in a topic. The end result is consistent understanding of the value and context of information. It also provides confident cross-organizational decision support capability, shared knowledge, and the enterprise-wide availability of knowledge, to increase organizational performance.