Concept Searching technologies are deployed across a wide number of organizations on both the SIPR and NIPR networks, as well as the DISA network, and can serve clients with over 70,000 users to access a single application globally.
Concept Searching has a current enterprise Authority to Operate (ATO) with the US Air Force and an enterprise Certificate of Networthiness (CoN) for the US Army. And the technologies are available in the Microsoft ITAR cloud offering.
In addition, Concept Searching is approved by the Canadian Public Works and Government Services Canada (PWGSC) to participate in the Software Licensing Supply Arrangement (SLSA), and is on the List of Qualified Suppliers.
Explore the fundamental issues and how our technologies resolve them in the federal civilian sector.
Search, both internal and external is an infrastructure component and the impact of poor search reaches far beyond the retrieval of information.
Reaching out to impact eDiscovery, FOIA, and unauthorized access to privacy and sensitive information, the results can increase costs as well as organizational risk. A core component in the conceptClassifier platform is the ability to automatically generate compound term metadata (ie. concepts) and eliminate end user tagging. Identifying relevant content during a search effectively removes ambiguity and enables the retrieval of information based on the concepts within, increasing both precision and recall.
Recognition for Knowledge Management Excellence
This organization supports the safety and mission assurance requirements of a comprehensive portfolio of programs and projects within NASA. It wanted to improve collaboration across its 8,000 strong workforce, improving information retrieval, effectiveness and information sharing in a controlled and secure environment. It chose a robust, scalable, integrated knowledge management solution, using the conceptClassifier platform and conceptSearch, which delivered the unique ability to extract concepts from content using ‘compound term processing’, thereby significantly improving search results. NASA Safety Center received a prestigious KMWorld award for the technologies, as well as the business benefits able to be achieved.
Getting Records Management Right
One of the UK’s largest County Councils, with approximately 13,000 staff includes 6,500 PC users has a significant number and broad diversity of information assets, that support the delivery of over 300 discrete services. The conceptClassifier platform and conceptClassifier for SharePoint supported the solution to deliver a robust records management solution which is a listing of all the assets held by the Council, together with their initial risk assessment, retention cycles, and security levels. This application is the foundation upon which a structured approach to managing information was developed. To deploy the solution they also used intelligent migration capabilities in the conceptClassifier platform to move all paper documents to a digital format, automatically generate semantic metadata from all sources, and classify against the taxonomy.
Regardless of whether you are using the SharePoint Records Center or a third party application, records management and the lifecycle of documents of record are typically a challenge in any industry, let alone the public sector.
The biggest stumbling block has always been end user tagging. With complex file plans, and the fact that human tagging is often haphazard at best, organizations can unwittingly fall into the trap of non-compliance. The conceptClassifier platform is being used to automatically identify documents of record, auto-classify the content to a taxonomy that mirrors the file plan and route directly to the records management application.
Sensitive, confidential, and data privacy information exists in documents, scanned items, faxed items, emails, and could be in any unstructured or semi-structured content.
The conceptClassifier platform provides the ability to automatically identify, secure, and prohibit portability of organizationally defined vocabulary and descriptors. Since the metadata generation is not restricted to keywords, it is highly accurate in identifying potential security exposures, in real-time, as content is ingested or created and then routed to a secure repository for disposition. Full support for standard descriptors is included, and additional value is provided through the ability for the organization, or functional group to define confidential information that falls outside of standard descriptors.
Tackling PII Exposures
This US government department deployed a cloud based hosted solution of Concept Searching products to identify and track personally identifiable information (PII) breaches. The solution scans through both the Internet and intranet, compiles a report of PII erroneously present on unprotected portals, and gives the department the ability to take action on the potential data breaches. This solution is able to identify any organizationally defined confidential information as well as standard descriptors.
Guiding the Public on Transportation
This UK based organization provides information on all forms of public transportation in London, including routes, maps, journey planners, and online tickets sales. It also provides guides on what to see and do, and real-time access to traffic conditions. It selected the conceptClassifier for SharePoint platform to add automatic classification and metadata generation to its document and record stores. Using file plans, or taxonomies, the ability to locate knowledge assets was significantly improved across its SharePoint environment. To keep the site continually up-to-date, it often needs to migrate and incorporate content from diverse repositories, internal, and external sites. They use the conceptClassifier platform and conceptClassifier for SharePoint to assist in moving and migrating content.
To migrate document collections effectively, the text content of each document needs to be searched to determine its value.
This cannot be done manually, as the volume is too high, and the consistency of human review and decision making is unreliable, as well as costly. Using Concept Searching technologies, an intelligent approach to migration can be achieved. As content is migrated it is analyzed for organizationally defined descriptors and vocabularies, which will automatically classify the content to taxonomies, or optionally the SharePoint Term Store, and automatically apply organizationally defined workflows to process the content to the appropriate repository for review and disposition.
FOIA and eDiscovery
There are two aspects of the FOIA that impacts the public sector.
The first is to make appropriate information available to reduce the number of outstanding FOIA requests without publishing information that should remain classified. The second is to provide agency staff with the ability to find the information to fulfill the FOIA request in the required time-frames. Fundamentally, information cannot be accessed or found because it is either mistagged or not tagged; the time gap between information requests and discovery is directly proportional to the volume of data, and the longer it takes to find information the more costly that information becomes. Additionally, users do not “tag” for transparency, despite the fact that every public sector agency has a “Data Transparency” directive or regulation: i.e. DoDD 8320: Data Sharing in a Net-Centric DoD. These same issues also apply to eDiscovery. The Concept Searching platforms expedite both FOIA and eDiscovery through elimination of end user tagging, generation of semantic metadata, and classification of that data for precise and relevant retrieval.
FOI Compliance in the UK
This UK government backed commission is a non-departmental public body, established under the Equality Act 2006 as a corporate body. It has offices in Manchester, London, Glasgow, and Cardiff. Concept Searching was selected to provide the framework for the mandatory Integrated Public Sector Vocabulary (IPSV). Using the conceptClassifier platform components of taxonomy management and automatic document classification, they have been able to achieve compliance and regulatory requirements and as an improvement to information retrieval and as an aid to site navigation.
UK Councils Improving Information Access to Citizens
Several UK public sector organizations have deployed Concept Searching platforms using the Integrated Public Sector Vocabulary (IPSV). The IPSV is a controlled vocabulary for use with subject metadata, and the UK mandates the use of at least one IPSV term for all UK public sector information resources. These are to be shared with citizens, businesses, or other public sector bodies. The conceptClassifier platform and conceptSearch is being used to automatically generate semantic and compound term metadata from public facing sites and classify them to the IPSV taxonomy. This powerful solution enables the retrieval of highly relevant information from web pages and documents. It also has the ability to search other government websites and integrate the search results, providing additional sources of information for website visitors, as well as promoting shared information between government entities.
The need to effectively communicate with and inform a wide range of audiences is a primary objective in public sector efficiency.
The end result of external communication applications is providing self serve information, delivered based on individual search criteria. This requires the culling of information to meet the requirements of end users by delivery of content in the right context, as well as to the right people at the right time. The Concept Searching technologies provide improved outcomes by providing insight into content; can group similar users, concepts, and content together; and protect and secure confidential information from unauthorized participants. A significant benefit is the ability to provide the framework that enables access to relevant and accurate information at a granular level. The end result is consistent understanding of the value and context of information.
Cloud computing offers a compelling ROI for the public sector. Due to economic instability, budgetary constraints, and the federal government expectation of using the cloud, many organizations are adopting cloud service models to reduce costs and capital expenditures.
However, in any cloud scenario, the security, reliability, and accuracy of content assets must be maintained and managed as if it were on-premise. This is where the cloud sometimes falls short. Ultimately, it is the responsibility of the public sector organization to ensure that all content, or data, is being handled according to entity guidelines.
Concept Searching’s technologies provide solutions for unstructured content management challenges across heterogeneous environments. The benefit is a comprehensive enterprise approach that protects, secures, and maximizes the value of knowledge assets regardless of where they reside. Any cloud solution is based not only on the organizational requirements but the capabilities of the cloud vendors. The conceptClassifier platform delivers intelligent metadata enabled solutions, providing an extensible feature set that can be used in any environment and any type of cloud configuration.
Enhancing Search and Governance in Education
This leading tertiary education establishment in New Zealand deployed the conceptClassifier platform, conceptClassifier for SharePoint and conceptClassifier for SharePoint Online. Known as a technology leader, it deployed the technologies to enhance transparency, perform classification driven intelligent integration, and the automation of governance policies, such as the identification of sensitive and privacy information and documents of record, both on-premise and in the cloud. The ability to feed the multi-term metadata to the search index was able to deliver concept based searching. In addition, the solution eliminated potential security exposures, unauthorized access, and portability of privacy and sensitive information vulnerabilities.