SharePoint Problems? Whose problem is it?
I haven’t read the whole research paper yet, SharePoint and Market Intelligence Clouding the Issues, which was underwritten by Kodak (registration is required) and conducted by AIIM, but what caught my eye was that over 40% felt that an on-going problem was achieving uniformity of classification and metadata structures in SharePoint. Of course it is.
What I found interesting is that the biggest on-going problems were:
- Persuading users to manage and share their content in SharePoint and not elsewhere (50%)
- Expanding the use of SharePoint for more business processes (47%)
- Aligning governance, security and usage policies with other enterprise apps (42%)
- Achieving uniformity of classification and metadata structures (42%)
What struck me, is that all of these top four on-going problems all have to do with metadata. Unless accurate and meaningful metadata can be captured, none of the above problems can be achieved. Yet, according to our SharePoint and Office 365 Metadata Survey, only 2% of organizations are using tools for metadata capture. Organization are either using ad hoc metadata tagging by business users, or using a controlled vocabulary. Neither are a long-term fix, nor very accurate.
It looks to me like this would be a great services opportunity for third party consulting firms. Until the organization steps back and solve the metadata issue these problems will remain. If we look at the first one, users are not managing or sharing their content in SharePoint. Well, how is the organization to use that content to drive business processes if they can’t find it? If the users aren’t managing it, they are most likely not tagging it. Round and round we go.
To me, it isn’t a SharePoint problem, it’s an organizational problem.