Only 7% of SharePoint Organizations are Happy – Really?

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Only 7% of SharePoint Organizations are Happy – Really?

In doing research for our SharePoint and Office 365 State of the Market annual survey, I came across an article by AIIM about a recent survey.

The findings were somewhat surprising. It seems that only 7% of SharePoint organizations have met their original goals. Out of 161 million SharePoint customers, that seems a bit low. Even though in applications there is always room for improvement.

The problem I have is that the AIIM survey results went on to explain that the reason why only 7% have achieved their goals is that the end users have messed up the use of SharePoint, and that it’s their fault the goals couldn’t be achieved. Not management, not IT, but solely the fault of the end users.

Now, I know SharePoint is sometimes lacking and doesn’t really have a lot of bells and whistles for end users, and perhaps IT doesn’t integrate them with custom applications, but to blame the low success rate on end users is, I think, going a bit far.

Us old-timers have seen many a software application that wasn’t embraced by end users. In other words, I don’t think you can say this problem applies only to SharePoint.

I also don’t believe that it is true. Where the heck was management? Anyway, would you agree that the failure of SharePoint environments is due solely to end users?

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