Findability or Usability?

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Findability or Usability?

You know, I hate the word findability. I don’t know why, it just rubs me up the wrong way. I was thinking about using a different word. I like usability. There is a big difference between the two words.

Did you know that if the median Fortune 1000 company were to increase the usability of its data by 10 percent, company revenue would be expected to increase by $2.02 billion?

Since I have this aversion to findability, I decided to look up the definitions. Here goes: 

“Findability is a term for the ease with which information contained on a website can be found, both from outside the website (using search engines and the like) and by users already on the website. Although findability has relevance outside the World Wide Web, the term is usually used in that context.”

“Usability is the ease of use and learnability of a human-made object such as a tool or device. In software engineering, usability is the degree to which software can be used by specified consumers to achieve quantified objectives with effectiveness, efficiency, and satisfaction in a qualified context of use.”

Personally, I like usability much better. Search, to be effective, must be usable. Although search is usable, I am not sure it can live up to the rest of the definition.

Our software is usable. Why? Because we take it out of the hands of the IT team, management, and users. It’s like magic, not hocus pocus, not a bunch of sales hype, but real magic.

That’s automatic, multi-term metadata generation, intelligent classification, and taxonomies for the business folks. Look at the potential increase in revenue – $2.02 billion. I’d say, bonuses for everyone!

Which word do you like, findability or usability?

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