Reducing Misinformation Supporting a 24/7 Call Center in Military Healthcare

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Reducing Misinformation Supporting a 24/7 Call Center in Military Healthcare

Enabling Service Personnel to Rapidly Find Accurate, Reliable Information

This military healthcare client uses Concept Searching’s search and classification technologies to support its 24/7 outreach center, providing information to military service members and veterans with questions about traumatic brain injuries.

The support team needed to quickly find relevant and precise information to support families via the portal and call center, so deployed conceptClassifier for SharePoint.

The organization was able to tag, classify and verify content, deploy to production in four weeks, reduce deployment times by six months, and save $300,000 in the process.

This technology that automatically identifies unknown, personally identifiable information within an organization, and the solution demonstrates how multi-term metadata generation significantly enhances search.