What Are the Real Benefits of the Digital Workplace?
The excitement about the digital workplace has faded somewhat, but the software and process improvements remain as a ‘nice to have’ or an ‘I’m trying’ approach.
Not all organizations are sold on the business benefits, or understand the time required and exactly what to do to achieve the biggest bang for their buck. In other words, where do you start? Hand out new cell phones to the millennials and keep the elderly, like me, in their cubicles?
The digital workplace doesn’t have to be quite so complicated. Yes, it can achieve benefits but they are not necessarily earth shattering. In fact, the most compelling benefits should be found at the process and staff level of the food chain, not at the top.
When we opened for business, a new client engaged us to use our solutions for a very specific application. This multinational telecommunications company ranks as the largest in the world, with over 268,000 employees.
For the last fifteen years, this company has generated highly complex proposals for hardware and services, often running to several hundred pages long. To remain competitive and to facilitate the proposal process, the reuse and repurposing of appropriate content is a critical success factor.
Reinventing the wheel for each proposal iteration was unproductive, prone to error, and the turnaround time was becoming unacceptable. This organization looked to Concept Searching because of our technology’s ability to automatically generate multi-term, conceptual metadata.
This component enables proposal boilerplate and existing solutions to be found, without recreating them, to incorporate into new proposals. Significant savings were achieved by the company when the solution was made available to staff globally.
As a technology framework, the metadata generation, auto-classification, and taxonomy features are utilized to make new information available to the proposal process. Customization and extended automation was incorporated over time, so that information remains current and competitive.
This client now delivers a sophisticated solution that overcomes bottlenecks that have built up in the past. Traditional software would have required an updated solution but not our technology. From its inception in 2002, it remains unique in the marketplace.