Privacy Policy

  1. Introduction

Concept Searching is committed to safeguarding the right to privacy, including the rights of individuals to control the dissemination and use of personal data.

This website is designed to comply with the EU General Data Protection Regulation (GDPR), in addition to other relevant national and international legislation regarding the protection of personal data.

Personal data includes all information about an identifiable individual and includes, without limitation, information relating to identity, gender, address, telephone number, email address, and date of birth. All personal data you provide to us is processed fairly and lawfully.

This policy statement outlines our principles with respect to personal data collected and processed by this website. We may update this policy from time to time, by publishing a new version on our website.


  1. How We Use Your Personal Data

This website collects personal data including some or all of the following:

  • Full name
  • Company name
  • Company address
  • Job title
  • Telephone number
  • Email address


Depending on context, we may also collect additional personal data to successfully provide services or process requests.

Users under the age of sixteen must obtain parental consent before entering any personal data.

We collect personal data for the following reasons:


2.1          Contact Forms and Email Links

Information collected via our contact forms or email links will be transmitted to us via a secure encrypted SMTP email connection. This data is not stored on our website. Where appropriate, the data may be entered into our database (see section 2.6).


2.2          Blog Comments

Comments added to any blog post that we have published on our website will capture the name and email address of the user, and this information will be saved to this website’s database together with the user’s IP address. This information is only used to identify contributors to the relevant blog post.

Comments on this site persist until we delete the blog post or we receive a request from the user to delete the comment.


2.3          Newsletter

We will collect personal data when users subscribe to our newsletter. The personal data is transmitted to via a secure encrypted SMTP email connection. This personal data is not stored on our website.

Subscribers will receive periodic marketing emails from us, approximately 9 times per annum.

This personal data will remain within the database for as long as we continue to use its services for email marketing, unless the user specifically requests removal from the list. Users can also unsubscribe at any time, using the unsubscribe links contained in our email newsletters or by requesting removal by sending an email to our data protection officer (see section 7).


2.4          Website Usage Monitoring

This website uses to monitor website usage, by tracking IP addresses and cookies. We use this information to better understand how many individuals are accessing our website and also to track individual usage.’s privacy policy may be reviewed here.

Users may prevent the collection of this data by disabling cookies within their browser.


2.5          Ticket System

This website uses osTicket to provide a support inquiry service to customers who have purchased a support and maintenance contract from us.

The personal data captured by osTicket is limited to email address, name, and (optionally) a telephone number. This data is stored securely on our website.



Personal data captured via contact forms may be entered into our database for subsequent sales and marketing purposes where this is appropriate.

Personal data captured from newsletter subscribers and enquirers requesting we contact them will not be entered into unless the users have indicated that they wish to receive additional information.’s privacy policy may be reviewed here.


  1. Storage of Personal Data on this Website

Personal data stored on this website will be held in a secure database.

This data is currently stored in an identifiable fashion within the limitations of the WordPress system that this website uses. In the near future, we intend to change the storage of this data so that the data would require additional processing, using a separately stored key before it could be used to identify an individual. Such pseudonymisation is a recent requirement introduced by GDPR and many web platforms are currently working to support it. We will implement it on this website when WordPress supports it.

This website is hosted on the Microsoft Azure platform located in Western Europe.

All traffic to and from this website is transmitted over the Internet using a secure encrypted HTTPS connection.


  1. Personal Data Retention Policy

Personal data that we collect for any purpose shall not be kept for longer than is necessary for that purpose.


  1. Your Rights

Users have the right to contact us via an email to our data protection officer (see section 7) to:

  • Inquire whether or not we have collected any personal data about them and, where we have, to obtain a copy of the personal data and our intended purpose. The first copy of this data will be provided free of charge for each individual but additional requests from the same individual may be subject to a reasonable fee.
  • Users have the right to have any inaccurate personal data corrected and any incomplete personal data completed.
  • Users have the right to have their personal data removed from all of the databases where we have stored it or to have its usage restricted.

All requests by users will be addressed as quickly as is reasonably possible.


  1. Data Breaches

We will report any detected breach of this website’s database to all relevant persons and authorities within 72 hours of the breach, if we determine that personal data stored in an identifiable manner has been unlawfully accessed, damaged, or stolen.

Please report any suspected vulnerabilities in this website to our data protection officer (see section 7).


  1. Data Protection Officer

The website is owned and operated by Concept Searching Limited, a private company registered in England with company number 4937532 (“Concept Searching”). From a data privacy perspective, this means that Concept Searching is data controller.

Concept Searching’s data protection officer is:

John Challis
Chief Executive Officer
Concept Searching Limited
Telephone: +44 (0)1438 213545

Concept Searching