Moving to Office 365 – Let’s Get Social

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Moving to Office 365 – Let’s Get Social

For many organizations ‘social’ still means ‘unproductive’. I am actually maybe just too old fashioned but I also have my doubts about ‘social’. In Office 365 we have Yammer and I am betting my money on the fact that Microsoft will continue to improve the tool. We will see what the future holds.

One of my issues is putting too much authority into the hands of end users. Unfortunately end users are continually blamed for the fundamental problem impacting enterprise content management – metadata. Either a lack of it, erroneous, ambiguous, or for some, it will always be selecting the first option in a list.

There is some functionality I think is great – such as Favorite Sites, Discussion Threads, and Tasks. Let’s talk about the three others that I have concerns about. Or maybe I just don’t know enough about them.

First of all, Likes and Ratings. I think we all know what they do – we can say yes we ‘like’ this document and in addition we can also give it a one-five rating. If you are in engineering and I am in sales, the documents that I really like and rate highly are probably totally irrelevant to you, the engineer. Even when limited to a site what is meaningful to me may be totally irrelevant to someone else.

Tagging. The end user can tag a document with the intent of making it easily found. Why in heavens name will this work? It hasn’t worked yet for search, records management, compliance, and the list goes on. I can’t even make any more comments on this one. Rather speechless for once. For years, every organization has been trying to get end users to tag content correctly and it has continually failed. Now we are encouraging them to add tags which are most likely meaningless to anyone but them?

Boosting. My final thought is pushing documents to the top of query results based on frequency of access. Maybe I am the odd-ball here, but I can’t tell you how many times I will be trying to find a document and click on the wrong one and end up opening it several times. (I know poor search habits). Most users will click on the first three documents in a list (not peruse the first three pages). I am curious how this will improve search outcomes.

I am not a SharePoint guru and would appreciate anyone shedding light on perhaps my  mis-guided conclusions.