Keeping the Lights On When Your Cloud Provider Can’t.
Does your organization have a business continuity plan as well as a disaster plan if your SaaS provider goes belly up? For whatever reason, goes out of business, abruptly turns out the lights, catastrophes, server crashes, data breaches? If you don’t why not?
Sponsored by Iron Mountain, IDG in its white paper ‘When the Cloud Evaporates’, one-third of the survey respondents said they had subscribed to mission critical SaaS applications and the provider did not meet expectations of support. What was the result? I guess it was quite a surprise and some organizations were totally unprepared. According to the survey, the organizations:
- “Transferred workload to another vendor and filed a lawsuit
- Caused numerous setbacks and problems
- Incurred costs
- Needed to find a tactical solution until a long term strategic solution could be put in place
- Scrambled to pick up the application, provide on-going maintenance, and engage in an alternative partners
- Some solutions have had to be done in-house as work arounds”
In any event, not a pretty situation. IDG recommends not only a business continuity plan as well as a disaster plan. “You need something more: a business continuity strategy that works in any situation not addressed by the providers Disaster Recovery strategy. This gives you access to your applications and data to keep the lights on even if you SaaS provider can’t.”
This was a short white paper, but very interesting. I would recommend reading it if you do have business critical SaaS applications – or even if you don’t but are thinking about the cloud. (Registration is required)