The Most Dangerous Phrase is “We’ve always done it this way”
I just read a quote, author unknown, which stated the most dangerous phrase is “We’ve always done it this way.”
As a one-time software instructor, that brings back painful memories of me wanting to strangle students and having to refrain. The author was probably an instructor too. Anyway, the bottom line is that people don’t like change. Period.
They will slowly come around, if the change makes their work life easier, faster, or more efficient, allowing them to spend more time on social media. Just kidding.
The digital workplace represents an upheaval of traditional business processes. Unfortunately, there is still a disconnect on what management – possibly clueless – and the worker bees think should be changed. The worker bees are probably right, as long as they can think outside the box.
As trite as it sounds, it needs teamwork to change an existing process, no matter how seemingly unimportant, and to take advantage of technology and resources to achieve organizational improvements.
What’s my point? It is a rare organization that takes the digital workplace in its stride, focusing on process improvements from the bottom up, not the top down. The four pillars of the digital workplace, as we define them, are efficiency, effectiveness, customer and employee care, and security.
We all chuckle over government follies and continual misuse and waste of money, but many organizations are no different. It’s time to erase the term “We’ve always done it this way” from our vocabulary.
Do you agree?