Information Governance and Unstructured Content – A Moving Target
Effective Information Governance (IG) is hard to achieve as it is a mix of people, processes, and data (unstructured as well as structured). IG is essentially the merging of both IT and core business functions, implemented by people at all levels of an organization. Outcomes even with the best of planning are not always predictable. Some organizations view it as data management. But it goes far beyond data management and organizations who view it from this perspective are missing the boat. Our focus is unstructured data which is not straight forward or easily pigeon-holed into a repetitive and rigid process that achieves pre-defined results. It’s simply a constantly moving target.
That’s not to say that it can’t be managed or isn’t a component of an IG initiative. If 80% of corporate information is unstructured, that’s a pretty big chunk of information that can’t be ignored. It should be mandatory. We recommend an enterprise metadata repository that establishes the operating model, architecture, and organizational terminology. From this flows the business processes and improvements that encompass all forms of metadata usage such as search, records management, information security, and collaboration.
But, technology is only one small piece of IG. What do think are the most important people processes and consensus building techniques that you have found successful? Have you established best practices?