Information Governance and Text Analytics – You’re kidding me!
Whoa. Things are getting complicated here. Information governance and text analytics? Really? Yes really. Information governance and text analytics usually aren’t spoken with the same breath. But they should be.
It’s actually a sensible approach and accomplishes two objectives. First of all if you aren’t managing your content and are not using an information governance approach then the two topics become very much inter-related. If you already are, then text analytics becomes much easier to achieve.
Let’s look at content information governance first. The lifecycle of content assets, in my experience is typically not managed. Some analysts estimate that 69% of content an organization keeps can and should be deleted.
Enter text analytics. Now we are dealing with snippets of information or searching for some sort of detailed content that typically can be used to make business decisions. The information could be coming from your file stores, content management systems, blogs, twitter, customer service applications, etc. Without information governance what are we going to get back to analyze? Potentially confidential information that was never identified, records that were never declared, and just plain old garbage and noise that represents the 69% of content that should have been deleted in the previous paragraph.
Do they go hand in hand? You bet.