Using Concept Searching’s technology platforms, our healthcare clients have been able to solve their specific challenges. But on a much broader scale, these clients have been able to achieve a broad spectrum of business benefits they had not anticipated. Our Use Cases illustrate the strengths of a single enterprise technology that solves real-world business problems.
Enterprise search is a core infrastructure component. The business impact of poor search results reaches far beyond the retrieval of information.
Affecting organizational efficiency and productivity, poor search results can increase costs as well as organizational risk. A core component in all Concept Searching solutions is the ability to automatically generate compound term metadata and the elimination of end user tagging.
Identifying relevant concepts during a search effectively removes ambiguity, and enables the retrieval of information based on concepts and phrases, increasing both precision and recall – the two key performance measures for search accuracy and tuning.
The rich, meaningful metadata is auto-classified to one or more taxonomies, as well as fed to the search engine index. In the past, organizations have invested in content management, search, and portal technologies. But end users still struggle to find the right content, at the right time, in the right context. Concept Searching solves that problem.
The end result is a taxonomy that provides a consistent infrastructure that can be shared by different applications and business divisions, through an enterprise metadata repository.
Would You Buy a Car Without Knowing the Price? Why Make a Business Decision with Only Half the Information?
This was the challenge at a children’s hospital in the US southwest. Using both SharePoint Online and SharePoint on-premises, the organization deployed the conceptClassifier platform to address a myriad of unstructured content challenges.
During the course of the deployment, this healthcare organization realized the value and business impact of hybrid search in linking its diverse repositories and applications. What were the challenges?
- Inability to access online and on-premises content from the same interface – loss of productivity
- Incomplete search results – poor decision making
- All or nothing migration options
- Lack of compliance and information governance
Using Microsoft’s Cloud Search Services Application (Cloud SSA) and the conceptClassifier platform, the company resolved all these challenges. The rich, conceptual metadata is fed to the Microsoft Online search index. And an added benefit was the elimination of end user tagging. The client has not only achieved hybrid search but also enabled concept-based searching across the enterprise.
Why Wait for a Breach, When it is So Easy to Prevent?
Without exception, all Concept Searching’s healthcare clients are concerned with data privacy and HIPAA violations. And rightly so, with the dismal track record of healthcare cybersecurity. What are the challenges our clients face?
- Typically, not real-time or proactive identification of vulnerabilities
- Limited to standard descriptors
- Unable to prohibit portability of content
- Reliance on end users for accuracy in tagging and processing
- Hefty fines, brand damage, and remediation
What is the Concept Searching solution?
The dilemma, of course, is where potential exposures reside and how often does they occur. Content can contain the potential to cause breaches as it is created or ingested. HIPAA can be stored in an inappropriate place. That is, if you can find it.
Concept Searching technologies proactively identify HIPAA and data privacy exposures before they happen. For a federal military client, using the solutions for the past eleven years has resulted in the elimination of data breaches.
Sensitive, confidential, and data privacy information exists in documents, emails, scanned and faxed items, and in any unstructured or semi-structured content.
Concept Searching solutions provide the ability to automatically identify and secure content, and to prohibit its portability, using organizationally defined vocabulary and descriptors. Since the metadata generation is not restricted to keywords, it is highly accurate in identifying potential security exposures, in real time, as content is ingested or created, then routing the content to a secure repository for disposition.
Full support for standard descriptors is included. Additional value is achieved by enabling an organization, or functional group, to define confidential information that falls outside standard descriptors.
If using the SharePoint environment, the presence of vulnerabilities will trigger an automatic content type change, with the detail of the triggers and actions taken.
Translating the outcomes from clinical trials plays a vital role in the care, and the life expectancy, of patients, when traditional, standard care treatments are not as effective.
The successful outcome of a clinical trial must answer the question of how to help consumers, clinicians, purchasers, and policy makers to make informed decisions that will improve healthcare, at both individual and population levels. In the US, rigorous approval by the Food and Drug Administration is a mandatory component that can offer patients new hope for better health, regardless of whether for a trial, a vaccine, or a medical device.
Using Concept Searching’s high performance semantic search engine, conceptSearch, a unified view of a clinical trial can be achieved. The ability to integrate diverse repositories and applications provides hybrid search capabilities for clinicians to achieve granular or broad views of a trial, as well as track the associated compliance and information governance challenges from a single, collaborative project view. Concept Searching’s unique compound term processing capabilities ensure legal protection for participants, including HIPAA and data privacy, as content is created or ingested.
Over 7,700 Clinical Trials and Still Going Strong
Having successfully conducted over 7,700 clinical research trials, this North Carolina company is one of the top tier clinical research sites in the US. From an information technology perspective, clinical trials consist of highly structured and unstructured data. Together, these data types must ultimately offer a comprehensive, integrated set of conclusions and outcomes, which takes into account both the complexity of structured data and the human insight derived from unstructured content.
What were the information technology considerations for the solution?
- Access to unstructured, structured, and semi-structured data, providing a holistic view of all data points, regardless of format
- Semantic consistency, common nomenclature, vocabulary disambiguation
- Multi-tier, hybrid search approach
- Secure collaboration
- Legal protection for participants – HIPAA, data privacy
- FDA compliance and information governance
Concept Searching is able to offer a unique solution with the ability to integrate structured, semi-structured, and unstructured content, to give a single view. As an enterprise technology solution, it enables organizations to address the various challenges associated with clinical trials.
Seek and Ye Won’t Find. Improving Search in a Research Environment
This university medical center has an extensive research library within its intranet. Despite being consistently recognized as one of the nation’s top providers of medical instruction by US News & World Report, it faced a challenge that hampered its research capabilities, typifying those of many research centers – poor search results.
What were the challenges?
- Poor and erroneous metadata tagging
- Inability to get past keyword, proximity, and full text search
- No navigational search, resulting in too many irrelevant results
- No method to improve the classification of content, at a fundamental or complex level
- No concept or semantic-based searching, or retrieval of related items
- Normalization of complex medical terms, vocabulary disambiguation
To effectively obtain value from its wealth of information, the medical center implemented conceptClassifier for SharePoint, providing automatic metadata tagging and classification as content is created or ingested. Flexible and not a black box solution, it enables administrators to tune and manage the classifications to achieve highly granular results.
Using conceptTaxonomyManager, taxonomy staff and subject-matter experts are able to normalize complex terms and retrieve related and relevant items, despite the search criteria used. Since the taxonomy hierarchy serves as a navigational aid they are now able to retrieve information that is highly pertinent, but not necessarily what they searched for, adding a new level of depth to the search experience.
Knowledge Management and Research
Researchers must assimilate the latest medical education, information on innovative procedures, and medical technologies, on a daily basis, with the ever present reality of being already consumed by daily task objectives and the need for continuous improvement of patient care.
The conceptClassifier platform is the only solution that delivers automatic identification and extraction of concepts from within content as it is created or ingested, providing intelligent auto-classification, and enabling enterprise-class taxonomy management, fully integrated with the SharePoint Online and on-premises server environment. The solution runs natively in the SharePoint Term Store with synchronous, real-time updates.
The conceptClassifier platform is optimally delivered with all standard features included. The intelligent, automated classification and taxonomy management provides organizations with the ability to develop a consistent structure to effectively manage their content assets, and to utilize these assets to improve business processes. The conceptClassifier platform expedites the taxonomy development process by providing rich automatically generated multi-term metadata to administrators, through innovative auto-clue suggestion, based on the concepts within the content.
Self Service Portal
With rapid changes in healthcare, self-service, and active participation by patients in managing their own healthcare, information must be accurate, up-to-date, trusted, and available on a need to know basis. Healthcare consumers are expecting it, soon they will be demanding it.
The conceptClassifier platform provides technologies for organizations that want to proactively manage their content. Its enterprise framework consists of three core capabilities, available in all platforms: automatic metadata generation, auto-classification, and taxonomy management.
Still unique in the industry, the conceptSearch compound term indexing engine is licensed for the sole use of building and refining the taxonomy or term set. The engine provides automatic semantic metadata generation, which extracts multi-word terms or concepts, together with keywords, entities, and acronyms. This eliminates end user tagging.
conceptTaxonomyManager is an advanced enterprise-class, easy-to-use taxonomy development and management tool, offering robust functionality. Developed with the view that a taxonomy solution should be used by business professionals, and not IT teams or librarians, the end result is a highly interactive and powerful tool, proven to reduce traditional taxonomy development time by up to 80 percent.
Patient Portal Delivering Search Accuracy, Enhanced Care, Empowerment and Education
In an effort to further enhance care for patients and improve their experience, Moffitt Cancer Center created an online patient portal – the MyMoffitt Patient Portal.
The portal was designed to provide patients with easy access to relevant information about their care.
Its goal is to empower and educate over 60,000 patients and caregivers with highly targeted and useful information, give them a greater sense of control over their care and treatment, and ease some of their stress.
What were the challenges?
- Provide the most relevant information on patient and caregivers specific health issues
- Vocabulary normalization – understandable by patients and caregivers of all ages
- Hybrid search, and inclusion of external repositories and websites, from a single search interface
- Required semantic, concept-based search to deliver relevance as standard
- Ease of management, scalable
Using conceptClassifier, the MyMoffitt portal is able to deliver highly relevant and targeted information, provided to patients on demand, about different treatment, self-care options, and resources. Patients feel more in control, increasing their satisfaction with, and trust in, Moffitt Cancer Center.
Keeping Content Safe and Compliant – Automatically
One of our clients is a diversified healthcare company that serves worldwide markets for health benefits and services. It faced a significant challenge in the consistent and accurate tagging of documents of record. In addition, it wanted to improve search results and also ensure all data privacy or HIPAA vulnerabilities were identified and contained.
What were the challenges?
- Eliminate inconsistent and inaccurate tagging of documents of record
- Improve search results
- Identify and protect unknown data privacy or HIPAA vulnerabilities, as content is created or ingested
Benefits included the ability to automatically declare documents of record as they are ingested or created, providing the ability to apply lifecycle management to all content. This ensures compliance and regulatory requirements are met in a way transparent to business users. Automatic metadata generation has enabled concept-based search, and subject-matter experts can easily create rules to protect any organizationally defined privacy data.
The biggest stumbling block in compliance relating to records management has always been end user tagging. With complex file plans, and the fact that human tagging is haphazard at best, organizations can often unwittingly fall into the trap of noncompliance.
Concept Searching solutions are being used to automatically identify documents of record, auto-classify content to a taxonomy that mirrors file plans, and route directly to a records management application.
conceptClassifier for SharePoint enabled this firm to eliminate manual tagging, and to use rich, conceptual, automatically generated metadata to significantly enhance the search experience for end users.
To address the records management challenge, conceptClassifier is used to define a taxonomy that mirrors the firm’s file plan. It is now able to automatically declare documents of record as they are ingested or created, using conceptTaxonomyWorkflow to route to the records management repository for disposition.