Increased Customer Satisfaction – Delivering Precise Search on Customer-facing Website
Accurate, Verified, Intelligent Content in Context Delivered by Global IT Research Firm
This premier provider of market intelligence and advisory services for the information technology market needed to deliver qualitative, verified content in context for its 1,100 analysts and clients.
The ability to now identify intelligent content in context ensures accurate and relevant information is retrieved at the point of need.
Only six months after the deployment of this metadata technology framework, client satisfaction increased from 62% to over 80%.
This solution demonstrates how search effectiveness improves productivity, customer satisfaction, and return on investment within the digital workplace.