I know it's there somewhere – if I could find it
Enterprise versus Internet search is a different animal. In the enterprise end users know the information is there if they could only find it. As a result, they will spend more time and aggravation looking for that one asset and don’t want to give up. IDC (High Cost of Not finding information, 2010) determined that enterprise end users expect information to be found within 4 minutes but will actually spend 2.5 hours per day looking for information. They estimate a 16% savings in time by using an effective search engine.
Is there a more effective search engine? How do enterprise users overcome poor search results:
• Recreate information
• Use outdated or old versions of information
• Interrupt a co-worker
• Forget about finding the information
• Just don’t start the task
So with all the bells and whistles and continually improving search technology, what is the magic bullet? Dedicated staff to continually tune the search engine? But what I am looking for may use the search terms you are using but we are trying to find totally different information. Interesting conundrum.
Perhaps it starts with using tools to build an enterprise metadata repository that captures the essence of concepts within content and removes the ambiguity in meaning to assist users in finding the information they need more quickly and with more accurate results.