Global Audit Firm Deploys Content Optimization, Validation, and Reporting Toolkit, Connecting 170,000 Big Four Business Professionals
One of the Big Four global accounting and audit firms had issues with the identification and repurposing of work product and quality of information. It deployed the conceptClassifier for SharePoint and Office 365 platforms to tag and classify content, improving search and automatically identifying information that before would not have been found.
Intelligent content in context is now automatically retrieved at the point of need, reducing time to market and increasing the access, repurposing, and reuse of high value content. Concept Searching solutions automatically surface intelligent content in context. Unlike an enterprise search query, relevant content is surfaced at the time of need.
Internally, customer care, sales, administration, and knowledge workers will typically search on the same subject areas, and the search engine will retrieve all information related to the query. Intelligent content in context differs in that highly granular content is delivered, based on a particular process step, decision point, or user interaction.
Concept Searching has seen an increase in adoption of the components of the digital workplace with its clients, and drives value for the components that improve effectiveness, efficiency, customer satisfaction, compliance and governance, collaboration, and increased productivity.
Organizations that focus on continual improvement in one or more of the components will benefit from an enhanced workplace, increased revenue, and reduced costs. The IT team, end users, and management must work together to define the bottlenecks and process challenges that inhibit the achievement of corporate goals.
Using the conceptClassifier for Office 365 platform, this firm is one of those Concept Searching clients able to manage an enterprise information governance strategy that integrates business processes on-premises and in the cloud, whilst at the same time provides better search and collaboration.