Forgot to Tag that Document – Oh Well, I’m in a Hurry to Go Home
A sound information governance strategy includes enterprise search. These information access technology is a powerful business tools, yet surprisingly is often considered an optional component in the IT toolset. For many organizations, content exists in numerous locations and on diverse repositories, and is replicated across various silos. Most end users are unable to find relevant information to support business objectives, resulting in the inability to find, reuse, and repurpose information. All this leads to impaired decision making and decreased organizational agility.
Why is this so? Manual tagging is subjective at best, and often lacks any alignment to the enterprise goal or mission. Studies have concluded that the same individual will tag content differently in the morning from in the afternoon. This subjectivity is immediately applied to search results, resulting in inaccuracy and subjectivity, with relevant information never being found.
Consequences of impaired search results and organizational costs:
- Estimates indicate that end users spend 2.5 hours per day to find information necessary to do their jobs (IDC)
- 85 percent of relevant documents are never retrieved in search (IDC)
- 23 percent of executives feel that the key drawback of enterprise search is that too much irrelevant data will be found (Information Week Analytics, 2011 Search Survey)
Traditional search products force end users to ask the right questions, using the right combination of keywords, and repeating that iteration until the content is found. This not only hampers users’ ability to find relevant information and reduces their productivity, but also impacts organizations financially.
Information can’t be used because it can’t be found, information that can’t be found has no value, and information that is hard to find is rarely used.
How do you enforce governance at the desktop?