Does ECM Need to be Reinvented?
I did some digging. Enterprise Content Management (ECM) was coined by AIIM back in 2000. I applaud the term’s ability to stay in vogue this long. Yet, feedback from a SharePoint survey that we conducted, tells me that ECM isn’t very high on the agenda. This doesn’t make much sense. It’s all about content now, more so than it was 14 years ago. Organizations are overwhelmed with content and barraged by it constantly on a day-to-day basis. So why is ECM not a high priority, and for many, not a priority at all?
A counter viewpoint was expressed by Forrester in ‘User Needs Drive a Solid ECM Business Case’ where ECM Professionals were cited on the growth of ECM within their organization, with a whopping 75% planning to increase their deployments. As stated by Forrester, “over the last six years, there has been a fundamental shift from compliance to productivity drivers as firms try to help workers access and share information in a more efficient, effective way.”
I now have two very opposite viewpoints. However, I would like to solicit your definition of ECM today, and what it should include. Or do you feel it is an umbrella term, more like Information Governance, as a cog in the wheel with applications coming from it that need to be managed? WDYT?