The Digital Workplace and a Toolkit – I Really Don’t See the Connection
We have many clients with large document sets in excess of 30 million. Checking to see if the auto-classification was spot-on for each and every document could be a doomed exercise. If done manually, it would probably eliminate the global unemployment problem. Even the best auto-classification engine can make a mistake once in a while, albeit a consistent one. Staff overriding auto-classifications and revisions of the same document also add to the problem. You know how it goes, your team ends up with 17 revisions of the same presentation, confusion can result, and you may not be completely sure the presentation you end up using is the most up-to-date one. But, by that time, you are all pretty sick of looking at it and find it difficult to care. Reporting can be a similar story, with several taxonomy and term reporting options available. Well, we have brought all that expertise into one toolkit, so inconsistency can be a thing of the past.
Until now, the deployment of this type of functionality was the subject of a custom services engagement. The wait is over – we have pulled together components that have been deployed for up to 10 years at specific client locations, and have combined them in such a way to be readily customizable and easily deployed. The Content Optimization, Validation, and Reporting Toolkit is now available as a complete tools and services package. Deploy the full package, or pick the specific functionality that will help you manage and maintain your taxonomies. It’s up to you.
Why are these tools so important? Content overload, to use a trite expression. For most of our clients, auto-classification is extremely accurate and taxonomy tools are easy-to-use. Up until recently, there may have been no need for additional information, to dig deeper to find possible classification problems for a small number of documents. That is changing, as some of our clients’ content repositories grow exponentially larger. Other clients are using the toolkit for regulatory and compliance reasons, to improve eDiscovery, or open the door to text mining and analytics. And, of course, for improving the application of search.
What does the use of our toolkit achieve on a daily basis? If you have adopted the digital workplace approach, or even if you haven’t but want to deliver the most accurate and trustworthy information to your staff consistently, and who doesn’t, then you may well benefit from looking at the toolkit. It’s no longer not just about enterprise search – your quantifiable ROI derives from the push or pull of what we call intelligent content in context. Our definition is, “Intelligent content in context does not depend on source or environment. It is intelligent information delivered at the time it is needed, in the right context to the right person, to improve decision making, perform an action, facilitate a process step, or communicate with an application. Content becomes visible, understandable, and actionable.” Even if you think you are confident that your content meets all the necessary criteria, you may do well to check.
We have an overview and demo webcast that you can watch at your leisure, if you want more information about or toolkit. If you would like to read our white paper on the role of intelligent content in context in the digital workplace, hot off the press, you can access it here.