conceptClassifier for Salesforce
Salesforce is a robust but somewhat complicated solution that addresses a wide range of business initiatives, including sales, service, and marketing. Sales and service end users often need answers on demand, necessitating the ability to find the information they need, when they need it.
Not only do they need to retrieve accurate information easily to maintain productivity, they also require access to information in response to interactive conversations with clients or prospects. To accomplish this, they need a search engine that does not require in-depth training sessions on how to use search, or end users to become experts in the use of Boolean expressions to minimize the abundance of content encountered in the retrieval results.