Collaboration – Knowledge Dissemination for the Future?
The primary business benefits of the collaboration and the dissemination of knowledge are also accompanied by inherent weaknesses. There are several concerns, such as security, unauthorized use, and communication noise. For the most part, unstructured content in the collaboration scenario remains unmanaged. Any type of sensitive information needs to be protected; security issues must take into account the end user as well as the content asset, and posting of information to public sites or unauthorized sites must be prevented. The effective use of collaboration should deliver results and improve communication and not become an unproductive use of time for end users who will eventually abandon participation.
Used correctly, the primary benefit is the ability to foster collaboration and knowledge sharing, either from content, or people expertise. Companies should be looking for ways to capture the expertise and knowledge from staff so it does not become a lost asset to the organization as the workforce changes. The organization will need to capture the existing knowledge and knowledge workers will need to act on those intellectual assets to collaborate globally with diverse stakeholders, find organizational resources, identify experts, and leverage business insight to make informed decisions. This requires the culling of information to meet the requirements of end users by delivery of content in the right context, as well as to the right people at the right time.
For example, at a functional level for project management, projects can be accelerated by aggregating all relevant content, reducing validation time of the correct version of documents and document handover, reducing the time spent organizing all appropriate documents for projects, and eliminating resource time to assemble and manage all documents resulting in less errors and elimination of incorrect documents that can take the project off track.
Effective collaboration can also achieve benefits to the organization in applications such as project collaboration, awareness of organizational knowledge, employee induction and training, expertise location, communities of interest, collective intelligence, and innovation management.
Any success stories you can share regarding collaboration projects? Pitfalls along the way and any best practices?