US Air Force Medical Service

Achieving Enterprise Content Management

US Air Force Medical Service

The AFMS has a budget of $6.9 billion and runs 75 hospitals and clinics providing care to more than 2.6 million beneficiaries during both peacetime and wartime. With a requirement to effectively deal with a significant amount of information, the AFMS no longer wanted to rely on manual, disparate and resource intensive processes. The solution requirements included improved information retrieval, effective information management and automatic document classification delivered in an integrated, scalable and robust solution. The AFMS decided to move forward with a Service Oriented Architecture (SOA) compliant web services solution known as Concept Searching. The benefits achieved included, automatic meta-tagging of documents and records eliminating end user tagging, information is retrievable using concepts versus keywords, reading, tagging, and information classification costs are eliminated, and information retrieval costs were dramatically reduced.

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