Supporting a health plan for over 400,000 members


Independent nonprofit organization, UCare, provides health coverage and services to more than 400,000 members in Minnesota and western Wisconsin. Its SharePoint configuration did not include sophisticated search capabilities, resulting in several negative consequences. These included the inability to surface information from within attached files, duplication of content – often inconsistently, and low confidence in surfaced content, leading to low use and adoption of SharePoint. To meet this challenge, a solution was needed that implemented and maintained technology and infrastructure, which would enable employees to effectively find information on member benefits, provider payment policy, and medical policy within its intranet site. After significant evaluation and research, the organization selected the conceptClassifier for SharePoint platform. Although the product met all the firm’s requirements for a powerful search solution, from a much broader perspective, it was the only solution that also addressed records management, data privacy, intelligent migration, text analytics, and social networking.

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