Solving poor metadata and eliminating end user tagging to find and use global knowledge assets effectively



Part of the Big Four largest international professional services networks, PwC provides services to business and government entities globally. Having developed an organization-specific SharePoint content type architecture, it was still unable to generate highly accurate metadata and perform auto-classification, so selected the conceptClassifier for SharePoint platform to meet its requirements. Compound term metadata is automatically generated, eliminating end user tagging. Content from diverse repositories is auto-classified to one or more taxonomies, and real-time synchronization with the Term Store enables updates from the Term Store or the conceptTaxonomyManager component. Based on business rules aligned with the firm, when documents are classified, the content type can be automatically changed and routed to the appropriate department or user.



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