Ability to rapidly find accurate, reliable information to support a 24/7 call center
The Defense Centers of Excellence (DCoE) leads a collaborative effort toward optimizing psychological health and traumatic brain injury (TBI) treatment for the Department of Defense (DoD). The DCoE establishes quality standards for: clinical care; education and training; prevention; patient, family and community outreach; and program excellence. The center integrates quality programs and advanced medical technology to deal with psychological health and traumatic brain injuries. The DCoE successfully deployed conceptClassifier for SharePoint to support its 24/7 call center, and continues to utilize the software as its enterprise classification standard, in addition to using the technology to automatically identify unknown personally identifiable information within the organization.
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