Knowledge management on an intranet to reduce risk and improve decision making
Formed in 1988, leading Italian banking group, Banca Intesa, had the foresight to address knowledge management as a discipline and the means to reduce organizational risk. The corporate business division deployed the Concept Searching technology platform to build a knowledge portal, supporting the analysis and planning processes of this division. The solution automatically captures and integrates information in real time, from Internet websites and internal sources, and classifies the content based on the concepts contained within the source. The result is an optimized search engine, balancing precision and recall. From a business perspective, the ability to analyze content in real time, as well as retrieve highly relevant content, has enabled the firm to reduce risk and improve decision making.
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