Regulator of Health and Social Care

Case Study

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Federated Search – Alerting Government to Healthcare Quality Issues

“Senior leadership was able to obtain a significant ROI in a relatively short amount of time by the rapid improvement in support of information discovery and communication of business and healthcare operations and related information across organizational and functional boundaries.”

Concept Searching
Customer Location:
Europe
Industry:
Government, Healthcare
Issue:

The organization needed a way to rapidly find and identify information from multiple external content sources to ensure quality care and also identify emergency healthcare issues.

Products:

“A key driver in the decision to move forward with SharePoint and Concept Searching was the ability of conceptClassifier for SharePoint to generate compound terms instead of keywords.”

Benefits

  • Rapidly react to news
  • Push information to interested parties
  • Reduce process timeline
  • Enhance outcome quality

The organization is the independent regulator of health and social care in a country in Europe. It is tasked with ensuring better care is provided to a variety of stakeholders including hospitals, personal care homes, and individual care.

Monitoring multiple external news feeds and identifying important articles is a major effort for any organization. This organization had to find a rapid and reliable method to help them find relevant information from multiple sources, where there are variants in terminology, and segment by areas of interest and geographical location.

Information and management programs and search engines that rely on single key words are prone to false alerts or missed bulletins. Implementing a concept based taxonomy filtering process avoids much of this as the accuracy is significantly improved, relevant information is captured and false information is filtered out.

The requirements included:

  • Increasing information retrieval precision on the news feeds
  • Enabling subject matter experts to develop business rules for information management
  • Aggregation of the multiple sources of information
  • Provide automatic classification of news Items based upon contextually relevant domain-specific information

conceptClassifier for SharePoint provided the ability to automatically generate conceptual metadata from multiple sources of information and provide the ability to classify the content based on contextually relevant domain-specific information.

Compound term processing computes the incremental value of a compound term over its single word components. Higher order compound terms are evaluated using their lower order compound components. The majority of compound terms are proper nouns, noun phrases and verb phrases.

These sentence fragments convey the key concepts in most text. By correctly weighting these compound terms Concept Searching is able to identify documents containing concepts the user is looking for rather than finding documents that contain the right words.

The organization used the compound term processing ability in conjunction with the conceptTaxonomyManager to automatically generate related contextual metadata associated with content that had been previously clustered to a particular concept.

In a SharePoint environment metatags are automatically added to the properties field of documents that reside within SharePoint document libraries, based upon the content that resides within each document. Microsoft Office documents are automatically classified at creation time to the corporate taxonomy with classification metadata written back into the custom properties of the document for use within SharePoint.

The presence of this additional compound term contextual metadata increases the value of each document making them more retrievable by search engines that filter across metadata in addition to boosting precision when auto-classifying content to multiple folders created in conceptTaxonomyManager.

The organization selected conceptClassifier for SharePoint due to the Service Oriented Architecture (SOA) compliant web services and the ability to meet all the functional requirements.

News monitoring staff, organizational needs, internal perceptions and motivations, strategies, relevant knowledge and awareness serve as the foundation from which raw information is transformed into something that is actionable within a business operation.

Connecting decision makers with relevant and timely information in an efficient manner can have a direct and positive impact not just for a particular operation but also a specific outcome.

Through the transformation of relevant information into actionable knowledge, the organization realized significant benefits. It is able to:

  • Rapidly react to news items as they occur
  • Push relevant information to interested persons
  • Reduce process timelines
  • Utilize untapped resources
  • Enhance outcome quality

For the organization, it avails contemporary and relevant information that assists and expedites task performance and decision making, advancing individual and group performance.

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