Rare Earths Mining Organization

Case Study

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Using Knowledge Sharing and Collaboration to Drive Revenues

The lack of a holistic view of social intelligence and collaboration, in the context of internal and external data, can lead to partially informed decisions, missed opportunities, and increased risk and cost, due to decision making without the benefit of critical input.

Concept Searching
Customer Location:
Australia
Industry:
Energy and Utilities
Issue:

For this relatively early stage startup, information, both internal and external, was a key component for success. The organization did not have a robust infrastructure to leverage for best practices going forward. With little corporate memory, charting the future could only be successfully accomplished through collaboration and rapid knowledge acquisition, eliminating many of the false starts that new companies experience.

Products:

Concept Searching provided the technology to deliver confident, cross-organizational decision support capability, shared knowledge, and enterprise-wide availability of knowledge, to increase organizational performance.

 

The solution enabled automatic culling and sharing of information to meet the requirements of individual business users, through the delivery of secure and relevant content in the right context, to the right people, at the right time. It addressed the needs this new company had for secure collaboration and communication.

Benefits

  • Secures information that resides within content, such as a paragraph or phrase, making it available to only authorized users
  • Ability to aggregate diverse repositories, presenting a single authorized view of information or expertise
  • Enterprise-wide availability of knowledge
  • Builds cross-organizational decision support capabilities

The company mines one of the largest and highest grade deposits of rare earths. The ore produced at the mine is concentrated on site, and the concentrate shipped to Malaysia for refining.

The organization faced remote communication challenges internally, relating to the refinery. As a publicly traded company, timely and accurate information needed to be provided to stock holders located around the world. Government regulatory requirements and compliance were priorities at both company locations. Organizational growth necessitated an improved method of communicating with primary stakeholders, both internally and externally. At the same time, the company needed to move to a platform with more capabilities, so had to address migration and compliance issues, in real time.

The primary benefit of communication and collaboration tools is the ability to foster knowledge sharing, derived either from content or expertise. All organizations should be looking for ways to capture internal expertise and knowledge, so these assets are not lost as workforces change.

The need to effectively communicate and collaborate with not only colleagues but a wide range of external stakeholders is increasingly important for many enterprises. The lack of a holistic view of social intelligence and collaboration, in the context of internal and external data, can lead to partially informed decisions, missed opportunities, and increased risk and cost, due to decision making without the benefit of critical input.

This organization needed to address social intelligence and collaboration challenges. It sought to unite a flexible workforce and at the same time capture best practices and knowledge, in order to reduce risk and create accessible corporate memory. Knowledge workers needed to be able to draw on intellectual assets, to collaborate and communicate accurate information globally with diverse stakeholders, find organizational resources, identify experts, and leverage business insight to make informed decisions.

Concept Searching technologies delivered improved collaboration outcomes by providing insight into content. This was achieved by grouping similar users, concepts, and content; identifying those with expertise, knowledge, or an interest in similar topics; and protecting and securing confidential information from unauthorized participants. These elements provided a framework that enables access to relevant and accurate information at a granular level.

The solution aggregated information from different individuals’ experience and from disparate data stores, returning results based several parameters, such as project work, product documents, corporate profiles, résumés, and biographies. This is a much more granular approach than a typical people search.

The company achieved a consistent understanding of the value and context of information. It was able to increase cross-organizational decision support capability and enterprise-wide availability of shared knowledge, to increase organizational performance.

  • Identifies the most relevant information from a large corpus of documents
  • Secures information that resides within content, such as a paragraph or phrase
  • Extracts the ‘concepts’ the end user is seeking, or pushes content to the end user
  • Aggregates diverse repositories, presenting a single view of information or expertise
  • Provides granularity and depth of information
  • Identifies similar information that typically would not be found, in real time
  • Enterprise-wide availability of knowledge
  • Builds cross-organizational decision support capabilities
  • Ability to reuse technology for migration, information governance, and compliance
  • Opens up new feedback channels
  • Encourages collaboration and communication across silos and geographies
  • Prevents unauthorized access to content, records, or any information that should be secured

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