What to Ask an ECM Vendor – Getting to the Truth
Are you dithering about whether you should stay the course with enterprise content management (ECM) software? Looking at replacing some, or all, of your siloed repositories?
If you are toying with the idea of jumping into the ECM fray, what types of questions should you be asking? According to AIIM, the following are a good start:
- Does your ECM solution meet your business needs?
- Do you get frequent ECM updates and timely support?
- Is your existing ECM solution ‘modern’ enough?
- Can you easily customize and integrate your proprietary software?
- Is your vendor moving in the right direction for your business?
- Does the total cost of ownership compete with other systems?
I would add the following:
- Is mobile connectivity a key strength?
- Have you weighed up the advantages of ECM and CLM integration?
- Are you considering an enterprise solution?
- How much customization will be required?
- Is usability at the right end user level?
- How much training will be required, and it is intuitive?
- Does the political environment support the purchase?
- Do the end users support the purchase?
- Recommendations are to double the budget. Are you prepared to do that, if required?
- How easily can you integrate other software, such as file sync or collaboration?
I guess the list could go on and on. It’s a big decision. At least this is a start. What we recommend is starting with the infrastructure. Eliminate end user tagging. Auto-classify your content. Rapidly build taxonomies. Develop an enterprise metadata repository.
These activities will almost guarantee an improvement in enterprise content management, even without new software. In fact, maybe you’ll find you don’t need it. Are you evaluating ECM software? Which vendors are you evaluating?
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