A Ticking Time Bomb – Overly Complicated Classification Schemes and Terms
In an organizations zest to organize content via a hierarchy requires the definition of nodes and terms. According to Forrester, in its report ‘IBM-Forrester Rethinking Data Discovery’ (registration required), identified two problems that organizations face. The first is that awareness and importance of classification is lacking. I would also add a lack of knowledge about classification. In this instance, Forrester states that implementing classification can become an academic, feel-good exercise, and ends up not being used as it was intended.
The second problem Forrester addresses, was overzealousness to create overly complicate classification schemes and terms, leading to problems with vocabulary normalization, with too many terms, classification by the user becomes more confusing, as in the case of data security, the tagger may not know the correct metadata to apply that indicates it is confidential and should be protected. Forrester call this approach a ticking time-bomb.
What do you think? Are you tackling classification either manually or with tools? What benefits/issues have you encountered? Who’s doing the classification?