You know we sometimes talk about inefficient search and what typically springs to mind is end users trying to do their job and find the information they need when they need it. In IDC’s landmark paper, ‘The Hidden Cost of Information Work’, the often quoted number is 2.5 hours per day per user is spent searching for information. Add that up and you start to build a whopping ROI. We did a ROI estimate for a client and it came to $17 million!! I think we can all agree that efficient search does provide business value but that value on a piece of paper doesn’t really illustrate the benefits and organization can achieve.
One of our clients DAI (Development Alternatives Inc.) provides international development in over 60 countries and is using SharePoint as their corporate portal. The objective was to enable 1,500 employees access to information to help them understand not only what the organization knows, but also how it knows it. Information capture from inception, market intelligence, proposal development, project implementation, and lessons learned are all critical components of their business. Their data and file shares also reside in other applications and different databases. In other words, they needed to add a flexible structure to manage content chaos.
Leveraging their SharePoint investment and using our technologies, DAI is reaping the business value, not from an estimated ROI on a sheet of paper but in increased agility, insight into their accumulated knowledge, content lifecycle management, and a flexible solution which allows their constantly changing business to share knowledge across a number of global offices.
What’s your organization’s ROI?
To read the case study, click here.