Hybrid search is all the rage in the press now. Doesn’t it make you wonder how organizations lived, and are living now, without hybrid search capabilities? In an AIIM survey from last year, “71% of organizations responded that search was vital, yet only 18% had cross-repository search capabilities”. (The 29 Signs of Digital Disruption). I suppose 18% is ok, but what about the other 58%? If search was vital, how much is spent on lost productivity (soft dollar ROI), poor decision-making (soft dollar ROI), re-creating a document because you can’t find it (soft dollar ROI), and spending 2.5 hours per week per user searching (whoa, wait a minute, that might be a hard dollar ROI).
Well, wait no more. Ta-da! And you can thank Microsoft for that. Like a magician pulling a rabbit out of the hat, the Cloud Search Service Application (SSA) offers a hybrid search solution integrating on–premises and cloud data. The hybrid search is based on indexing content that resides on-premises into the Office 365 search index. Authenticated users are able to search from SharePoint Online and return results that include items from both on-premises content and online content.
It doesn’t support the Content Enrichment Web Service (CEWS), custom security trimming, or entity extraction – but Concept Searching does. But all in all, integrating vast stores of content for search can certainly take care of some of our soft dollar ROI’s. One functionality they still haven’t addressed is auto-classification and a robust taxonomy management set of tools. I know you can use the term store, but I don’t consider that an advanced taxonomy solution, yes it provides value, but heavy on resources, time, and human skills to connect all the dots. Why not have software do it for you?
Tellingly, the search index is in Office 365. Does that make a difference to you? Will you jump on this bandwagon? Check out our software, why get half the way there when you can get the whole way there? Oh did I mention our software is available as a Microsoft Add-in too? Wonder what else is in the Microsoft magician hat?