Organizations are beginning to recognize that search is not a stand-alone technology or application, but must be integrated with business processes and corporate objectives as a key infrastructure component. Why? Poor search costs money.
The touch points of search are far reaching and illustrated below:
The costs of poor search have been documented again and again (and again). The statistics battered around include:
- 15% of a knowledge workers time is spent recreating information
- 26% of their time is spent searching
- 40% can’t find the information needed to do their jobs
- The cost to a 500 employee company is $2.4 million per year in inefficiencies and lost productivity
A good search engine will provide end users the means to easily find the information they are seeking and shields them from the complexities of accessing content assets from multiple repositories and LOB applications. This also obviates the need for training as the search process integrates all relevant information and ideally is designed for ease-of-use. This process value substantially reduces the time required to complete the search (i.e. find the information to do your job). This reduction can have a positive ripple effect where it can span departments and the organization itself. Therefore the business benefits can be viewed as organizational as well as individual.