Don’t you wish sometimes your enterprise search engine could tell you that it doesn’t understand what the heck you are asking for?
Although the following is from 2009, which is probably leap years in technology, “Using the Internet: Skill Related Problems in User Online Behavior”; van Deursen & van Dijk the following statistics were generated:
- Searchers do not know “how to search”
- 56% constructed poor queries
- Proficiency with the machine does not translate into proficiency with the software
- Searchers get lost in the data
- 33% had difficulty navigating/orienting search results
- 28% had difficulty maintaining orientation on a website
- Loss of capacity for discernment
- 36% did not go beyond the first 3 search results (not pages…results on page 1)
- 91% did not go beyond the first page of search results
- 55% selected irrelevant results 1 or more times
I personally think that enterprise search is actually even harder to use. Yes, even for our savvy younger generation. Part of the problem is too much information and a lack of patience. Knowledge workers want the information they need – and now. Almost like instant gratification.
Do you agree that those statistics would still be valid today? If so, why or why not. What other enterprise search problems have you encountered?