Why does this not surprise me? The NSA is considered a supercomputing powerhouse, and the speed of their hardware is measured in thousands of trillions of operations per second. I say that deserves a ‘wow’.
However, it appears that there is no central method to search emails. According to Cindy Blacker, NSA Freedom of Information Act Officer, “The system is “a little antiquated and archaic”. Really? The FOIA office can only search ‘person to person’ and with over 30K employees the task isn’t even worth trying.
I don’t mean to be pointing a finger at NSA, just highlighting a situation that is, for a government entity, pretty basic – hmmm maybe not. Corporations for years have been searching email for internal investigations, legal, and eDiscovery.
But it does make you wonder how many business entities are archaic? We often run across business process owners within an organization that are still doing things manually or semi-automated. Often because they are business savvy and not necessarily IT savvy.
Do you have any business processes that drive you crazy because of the manual intervention required, manually intensive complexity (or stupidity), error prone results, or just because ‘that’s the way we’ve always done it’?